a. Introduction

Emarald Hotels, located across the popular Indian tourist spots, is a globally reputed brand that offer a solely exclusive and iconic retreat with its concoction of comfort, convenience, and first-class luxury.

Our Global Privacy Policy explains our practises regarding the personal information we collect when you visit or use our hotels, restaurants, bars, spas, salons, etc. and our website, mobile applications, or other online products and services, or when you fill out a form and join one of our loyalty programmes. We understand that privacy is important to our guests. We will safeguard your personal information in accordance with all applicable privacy and data protection regulations.

Additionally, it outlines the reasons for which we gather such personal information, the parties with whom we might share it, and the security precautions we take with regard to your data.

Secondly, it explains your choices and rights in relation to your personal data, as well as how to get in touch with us to ask questions about our privacy policies.

Before using any of our products or services, you are urged to carefully read this privacy notice.

b. Personal information or data

1. When you use our mobile application or visit our website, we automatically collect some information. By using this data, we can enhance our content and navigation. Your IP address is among the data automatically gathered.

2. (b) IP addresses, operating system information, browsing information, device information, and language settings are all collected by our site servers or affiliates that offer analytics and performance enhancement services. The number of visits, typical time spent on the site, pages visited, and comparable data are all aggregated using this data. IHCL makes use of this data to monitor site usage, increase the operation of our website or mobile application, assure safety and security, and improve content.

3. (c) Depending on your browser's settings, we might automatically collect your Data via Cookies, pixels, and other similar technologies. Please refer to the section below labelled "Cookies, Pixels, and Similar Technologies" for more information about cookies.

Following are the kind of your information we may collect, store and process:
  • 1. Email address
  • 2. Full name
  • 3. Date of birth
  • 4. Mobile number
  • 5. Nationality
  • 6. Residential address
  • 7. Copy of Passport or government id
  • 8. Passport number of government id number
  • 9. Proof of residency
  • 10. Additional requirement as per the need
c. Usage of your personal data

Emarald Hotels & Resorts may use your personal information as necessary to contact with you in order to improve and tailor the services that are provided to you. Your personal information provided to Emarald Hotels & Resorts may also be used by us to provide you with other products and services that we, our partners, or both may offer. Your private information won't be given out by Emarald Hotels & Resorts to anybody save partners that are involved with the delivery of the product or service to you. However, if it becomes necessary to share your personal information with a third party in the course of developing, delivering, or improving our product/services, we may do so. We may also share your personal information with law enforcement, the judiciary, or other government agencies in order to comply with local laws, rules, and regulations. Furthermore, in order to conduct appropriate due diligence on your personal data, we may need to involve or use a third party in order to comply with anti-money laundering, trade, and economic sanctions and prevent any type of unlawful funding.

d. Security of personal data

In order to prevent unauthorised access to the information about our registered customers and the data held on our system, Emarald Hotels & Resorts uses reasonable and suitable data collecting, storage, and processing methods as well as safety measures. Personal information that could be compromised is encrypted and secured using digital signatures. However, Emarald Hotels & Resorts will not be held responsible for any breach that occurred due to circumstances other than our negligence or failure to follow relevant laws.

e. Security measure

IMFA Global implements a number of industry-standard security measures to ensure information security in an effort to safeguard you against unauthorised access to and modification of your personal data and information.

f. Unauthorized Infiltration of your personal data

To check and confirm the current accuracy of your personal information, you can request a copy from us and gain access to it. You can ask us to update your personal data and information in accordance with your personal updates and changes. Additionally, you have the option to request the deletion of any personal information you no longer want us to keep on file in order to comply with applicable laws and regulations. Once the company has determined that your request is legitimate, it will process your requests for access, correction, and deletion of your data without charge. The company has the right to impose reasonable administrative fees upon you in the event that you repeatedly request access to, correction of, or deletion of your personal data.

g. Promotional material

Your personal data and information may be used by us to transmit any of our promotional materials, which may take a variety of forms, including news, blog posts, market analysis, different publications, promotional offers, and details about the advertising and marketing of our goods and services. We may need to disclose your personal information with the third party in order to facilitate such operations, which can be carried out by the company or/and third party. As a result, you consent to receiving any promotional or commercial communications as long as you accept this privacy statement. However, if the content is sent by email, the client can always choose to unsubscribe or, in other circumstances, request that the company stop sending them such material.

h. Cookie policy

Some data, referred to as cookies, will be recorded in your browser and devices as soon as you view our website or use any of our products or technology. As a result of such data being saved on your browser and devices, we are able to recognise our users, gather information about them, and ultimately improve the quality and security of our products and services. At the same time, we make sure that any collection of personal data via cookies complies with applicable laws and rules. With the use of settings in your browser and devices, you can always choose not to accept cookies; however, doing so may have an impact on some services and functionality.

i. Contact us

If you have any questions about this Privacy Policy please contact us by sending an email to reservations@emarald.in with the subject “Privacy Policy Request”.

j. Updates and Revisions

We may amend this privacy policy from time to time the revised version will be updated in our website Any update regarding our Privacy Policy in the future will be communicated to you by email

h. Third Party information

We are not responsible should you choose to accidentally or voluntarily click on any pop-up advertisements or other third-party websites and as a result your data has been breached.


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